Help & how-to

Your records & privacy

Your private health timeline

Every check you run in Nidanix is saved to your own private timeline, so nothing important slips away between visits. Each entry captures what mattered at that moment: the urgency tier we assigned, a plain-language summary of what you shared and what it suggested, any doctor notes from a consult, and a prescription if one was issued. Open any past entry to see the full picture exactly as it was, organized by date so your health story reads in order. It is your record, kept for you, ready whenever you need to look back, compare how things have changed, or simply remember what a clinician told you last time.

Revisiting and sharing a past result

Tap any entry on your timeline to reopen it in full, including its summary, tier, notes, and prescription. This is genuinely useful when you see a doctor, because you can hand them the context instead of trying to recall it from memory. You can show a result straight from your phone during a consult, or attach it to a new check so the AI and any clinician you connect with start with your history already in view. Bringing a clear record of what happened before often makes the next conversation faster and more accurate.

Exporting your data

Your records belong to you, and you can take them with you anytime. Export a single check or your whole history as a clean, readable file you can save, print, or send on, typically as a PDF that is easy for a doctor or pharmacy to read. Where the ABHA (Ayushman Bharat Health Account) system is available to you, you can link and share records that way too, so your information fits into the wider health setup you already use. Exporting never removes anything from Nidanix; it simply gives you your own copy to keep or share on your terms.

Deleting a check or your whole account

You stay in control of what we keep. Delete a single check from your timeline if you would rather not keep that entry, and it is removed without touching the rest of your history. If you want to leave entirely, you can delete your whole account at any time, which removes your profile and the case history tied to it. Deletion is meant to be real and final, so it is worth exporting anything you want to keep first, because once a record is gone we cannot bring it back for you.

What we store and why

We follow a simple rule: keep only what is needed to give you good care and to maintain the history you rely on, and nothing more. That means the details of your checks, the results, and the account information required to keep your timeline yours. We do not collect data for its own sake or to build a profile of you beyond what your care and records require. If something is not needed to help you or to preserve your history, we would rather not hold it in the first place.

Encryption and keeping it safe

Your information is protected both while it travels and while it sits at rest. In transit, data moving between your device and Nidanix is encrypted so it cannot be read along the way, and when stored on our side it is kept encrypted as well. These protections work quietly in the background, so you do not have to set anything up or think about them. The goal is straightforward: your health details should stay private and readable only in the ways you intend.

Your data, your control

Your records are yours. You choose what to save, what to export, and what to delete, and that control sits with you at every step. We ask for your consent before acting on your health information, and you can revisit those choices whenever you like. Just as importantly, your data is never sold to anyone. We are here to help you understand your health and keep a record you trust, not to trade your information, and that commitment stays the same the whole time you use Nidanix.

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