Privacy Policy
What we collect
Nidanix collects only what's needed to provide the service: your account details (name, mobile number, email), the symptoms, answers and media you submit, the triage results and doctor consultations you create, and basic device and usage data to keep the app secure and working. We do not sell your data or use your health information for advertising.
How we use it
Your information is used to run the AI triage, connect you with a verified registered medical practitioner, keep your health records, provide support, and meet legal and safety obligations. Payment details are processed by our payment gateway (Razorpay) and its partner banks — Nidanix never stores your full card or bank credentials.
How it's protected
Health data is encrypted in transit, always. At rest, your files, media and prescriptions are stored encrypted, backups are encrypted before they leave our systems, and the app encrypts what it keeps on your device; encryption at rest for our primary database is in progress. Access is role-restricted, logged, and limited to delivering and improving your care. We retain your records only as long as needed for the service and applicable law, and then delete or anonymise them.
Your rights & controls
You can access and export your records, correct your details, withdraw consent, and delete your entire account at any time from within the app, with a 30-day grace period in which you can change your mind. You can also ask us to delete any single check, or your account, by writing to us. We act on verified requests within the timelines required by law.
Sharing & third parties
We share information only to deliver the service — with the consulting doctor you choose, with processors such as our payment gateway, cloud hosting and communications providers under contract, and where required by law. Consent-based health-record exchange with any third party happens only with your explicit consent.
Compliance & grievances
We follow applicable data-protection law, including India's Digital Personal Data Protection Act, 2023. For any privacy question or grievance, contact support@nidanix.com. You must be 18 or older to create a Nidanix account; a parent or guardian can add a child as a family member under their own account and is responsible for the information shared about them.
Company details
This service is operated by NIDANIX HEALTHTECH (OPC) PRIVATE LIMITED (CIN U62099BR2026OPC087013), a company incorporated in India under the Companies Act, 2013. Registered office: Momin Manjil, Faridabad, Purani Arwal, Nr UCO Bank, Arwal, Arwal, Arwal - 804401, Bihar, India. Contact: support@nidanix.com · +91 6201941442.