Política de reembolso y cancelación
Free by default
Using the Nidanix AI symptom checker and triage guidance is free. There is no charge for it, so there is nothing to cancel or refund for the AI service.
Por qué pagas
Dos cosas pueden tener coste. Una consulta con un médico registrado y verificado cuesta ₹499, siempre se muestra antes de conectar y se cobra de forma segura a través de nuestra pasarela de pago (Razorpay). La otra es un plan de suscripción opcional, si eliges uno en la aplicación móvil. Usar el verificador de síntomas con IA es gratis.
When you get a full refund
You are fully refunded if a consultation you paid for cannot be delivered — for example, no verified doctor connects, a technical failure prevents the consultation, or the doctor cancels. You are also fully refunded if you cancel before the doctor connects and the consultation has not begun.
When a consultation is non-refundable
Once a consultation has begun or been completed, the fee is non-refundable, because a registered medical practitioner has already given their time and advice. If you experienced a genuine service failure during a completed consultation, contact us and we will review it case by case.
How to request a refund & timelines
If you cancel a booking in the app before the doctor connects, the fee is refunded to your original payment method through the payment gateway within 5–7 business days; your bank or card issuer may take longer to reflect it. When you cancel, you can choose Nidanix credit instead, which is added to your balance straight away and can be spent on any consultation. For anything else, email support@nidanix.com (or in-app Help) within 7 days of the charge, with your registered mobile number and the order/consultation reference. Approved refunds are returned to your original payment method within 5–7 business days.
Subscriptions & app-store purchases
Cancelar una suscripción detiene las renovaciones futuras; el periodo de facturación en curso no es reembolsable, salvo cuando la ley lo exija. Las suscripciones compradas en la App Store de Apple o en Google Play se rigen por las políticas de reembolso de Apple o de Google: solicita esos reembolsos en la tienda correspondiente. Escribe a support@nidanix.com si necesitas ayuda para cancelar.
Datos de la empresa
This service is operated by NIDANIX HEALTHTECH (OPC) PRIVATE LIMITED (CIN U62099BR2026OPC087013), a company incorporated in India under the Companies Act, 2013. Registered office: Momin Manjil, Faridabad, Purani Arwal, Nr UCO Bank, Arwal, Arwal, Arwal - 804401, Bihar, India. Contact: support@nidanix.com · +91 6201941442.