Politique de remboursement et d'annulation
Free by default
Using the Nidanix AI symptom checker and triage guidance is free. There is no charge for it, so there is nothing to cancel or refund for the AI service.
Ce que vous payez
Deux choses peuvent être payantes. Une consultation avec un praticien enregistré et vérifié coûte ₹499, toujours affiché avant la mise en relation et prélevé en toute sécurité via notre prestataire de paiement (Razorpay). L'autre est un abonnement facultatif, si vous en choisissez un dans l'application mobile. L'utilisation du vérificateur de symptômes par IA est gratuite.
When you get a full refund
You are fully refunded if a consultation you paid for cannot be delivered — for example, no verified doctor connects, a technical failure prevents the consultation, or the doctor cancels. You are also fully refunded if you cancel before the doctor connects and the consultation has not begun.
When a consultation is non-refundable
Once a consultation has begun or been completed, the fee is non-refundable, because a registered medical practitioner has already given their time and advice. If you experienced a genuine service failure during a completed consultation, contact us and we will review it case by case.
How to request a refund & timelines
If you cancel a booking in the app before the doctor connects, the fee is refunded to your original payment method through the payment gateway within 5–7 business days; your bank or card issuer may take longer to reflect it. When you cancel, you can choose Nidanix credit instead, which is added to your balance straight away and can be spent on any consultation. For anything else, email support@nidanix.com (or in-app Help) within 7 days of the charge, with your registered mobile number and the order/consultation reference. Approved refunds are returned to your original payment method within 5–7 business days.
Subscriptions & app-store purchases
L'annulation d'un abonnement met fin aux renouvellements à venir ; la période de facturation en cours n'est pas remboursable, sauf si la loi l'exige. Les abonnements achetés via l'App Store d'Apple ou Google Play sont régis par les politiques de remboursement d'Apple ou de Google — demandez ces remboursements auprès de la boutique concernée. Écrivez à support@nidanix.com si vous avez besoin d'aide pour annuler.
Informations sur la société
This service is operated by NIDANIX HEALTHTECH (OPC) PRIVATE LIMITED (CIN U62099BR2026OPC087013), a company incorporated in India under the Companies Act, 2013. Registered office: Momin Manjil, Faridabad, Purani Arwal, Nr UCO Bank, Arwal, Arwal, Arwal - 804401, Bihar, India. Contact: support@nidanix.com · +91 6201941442.