Politica di rimborso e cancellazione
Free by default
Using the Nidanix AI symptom checker and triage guidance is free. There is no charge for it, so there is nothing to cancel or refund for the AI service.
Che cosa paghi
Due cose possono comportare un costo. Una consulenza con un medico registrato e verificato costa ₹499, sempre mostrato prima del collegamento e incassato in modo sicuro tramite il nostro gateway di pagamento (Razorpay). L'altra è un piano in abbonamento facoltativo, se ne scegli uno nell'app mobile. L'uso del controllo dei sintomi con IA è gratuito.
When you get a full refund
You are fully refunded if a consultation you paid for cannot be delivered — for example, no verified doctor connects, a technical failure prevents the consultation, or the doctor cancels. You are also fully refunded if you cancel before the doctor connects and the consultation has not begun.
When a consultation is non-refundable
Once a consultation has begun or been completed, the fee is non-refundable, because a registered medical practitioner has already given their time and advice. If you experienced a genuine service failure during a completed consultation, contact us and we will review it case by case.
How to request a refund & timelines
If you cancel a booking in the app before the doctor connects, the fee is refunded to your original payment method through the payment gateway within 5–7 business days; your bank or card issuer may take longer to reflect it. When you cancel, you can choose Nidanix credit instead, which is added to your balance straight away and can be spent on any consultation. For anything else, email support@nidanix.com (or in-app Help) within 7 days of the charge, with your registered mobile number and the order/consultation reference. Approved refunds are returned to your original payment method within 5–7 business days.
Subscriptions & app-store purchases
La disdetta di un abbonamento interrompe i rinnovi futuri; il periodo di fatturazione in corso non è rimborsabile, salvo dove richiesto dalla legge. Gli abbonamenti acquistati tramite l'App Store di Apple o Google Play sono regolati dalle politiche di rimborso di Apple o di Google: richiedi quei rimborsi al rispettivo store. Scrivi a support@nidanix.com se ti serve aiuto per disdire.
Dati societari
This service is operated by NIDANIX HEALTHTECH (OPC) PRIVATE LIMITED (CIN U62099BR2026OPC087013), a company incorporated in India under the Companies Act, 2013. Registered office: Momin Manjil, Faridabad, Purani Arwal, Nr UCO Bank, Arwal, Arwal, Arwal - 804401, Bihar, India. Contact: support@nidanix.com · +91 6201941442.