Terugbetalings- en annuleringsbeleid
Free by default
Using the Nidanix AI symptom checker and triage guidance is free. There is no charge for it, so there is nothing to cancel or refund for the AI service.
Waarvoor u betaalt
Twee dingen kunnen kosten met zich meebrengen. Een consult met een geverifieerde, geregistreerde arts kost ₹499, altijd getoond voordat u verbinding maakt en veilig geïnd via onze betaalprovider (Razorpay). Het andere is een optioneel abonnement, als u er in de mobiele app voor kiest. Het gebruik van de AI-symptoomchecker zelf is gratis.
When you get a full refund
You are fully refunded if a consultation you paid for cannot be delivered — for example, no verified doctor connects, a technical failure prevents the consultation, or the doctor cancels. You are also fully refunded if you cancel before the doctor connects and the consultation has not begun.
When a consultation is non-refundable
Once a consultation has begun or been completed, the fee is non-refundable, because a registered medical practitioner has already given their time and advice. If you experienced a genuine service failure during a completed consultation, contact us and we will review it case by case.
How to request a refund & timelines
If you cancel a booking in the app before the doctor connects, the fee is refunded to your original payment method through the payment gateway within 5–7 business days; your bank or card issuer may take longer to reflect it. When you cancel, you can choose Nidanix credit instead, which is added to your balance straight away and can be spent on any consultation. For anything else, email support@nidanix.com (or in-app Help) within 7 days of the charge, with your registered mobile number and the order/consultation reference. Approved refunds are returned to your original payment method within 5–7 business days.
Subscriptions & app-store purchases
Het opzeggen van een abonnement stopt toekomstige verlengingen; de lopende factuurperiode wordt niet terugbetaald, behalve waar de wet dat vereist. Abonnementen die via de Apple App Store of Google Play zijn gekocht, vallen onder het restitutiebeleid van Apple of Google — vraag die terugbetalingen aan bij de betreffende store. Schrijf naar support@nidanix.com als u hulp nodig hebt bij het opzeggen.
Bedrijfsgegevens
This service is operated by NIDANIX HEALTHTECH (OPC) PRIVATE LIMITED (CIN U62099BR2026OPC087013), a company incorporated in India under the Companies Act, 2013. Registered office: Momin Manjil, Faridabad, Purani Arwal, Nr UCO Bank, Arwal, Arwal, Arwal - 804401, Bihar, India. Contact: support@nidanix.com · +91 6201941442.