返金・キャンセルポリシー
Free by default
Using the Nidanix AI symptom checker and triage guidance is free. There is no charge for it, so there is nothing to cancel or refund for the AI service.
料金がかかるもの
料金がかかるものは 2 つです。認証済みの登録医師によるオンライン診療は ₹499 で、接続前に必ず金額が表示され、決済ゲートウェイ（Razorpay）を通じて安全に請求されます。もう 1 つは、モバイルアプリで選んだ場合の任意のサブスクリプションプランです。AI 症状チェッカー自体の利用は無料です。
When you get a full refund
You are fully refunded if a consultation you paid for cannot be delivered — for example, no verified doctor connects, a technical failure prevents the consultation, or the doctor cancels. You are also fully refunded if you cancel before the doctor connects and the consultation has not begun.
When a consultation is non-refundable
Once a consultation has begun or been completed, the fee is non-refundable, because a registered medical practitioner has already given their time and advice. If you experienced a genuine service failure during a completed consultation, contact us and we will review it case by case.
How to request a refund & timelines
If you cancel a booking in the app before the doctor connects, the fee is refunded to your original payment method through the payment gateway within 5–7 business days; your bank or card issuer may take longer to reflect it. When you cancel, you can choose Nidanix credit instead, which is added to your balance straight away and can be spent on any consultation. For anything else, email support@nidanix.com (or in-app Help) within 7 days of the charge, with your registered mobile number and the order/consultation reference. Approved refunds are returned to your original payment method within 5–7 business days.
Subscriptions & app-store purchases
サブスクリプションを解約すると以後の更新は停止します。進行中の請求期間は、法律で求められる場合を除き返金されません。Apple の App Store または Google Play で購入したサブスクリプションは Apple または Google の返金ポリシーに従うため、返金は各ストアにご請求ください。解約でお困りの場合は support@nidanix.com までご連絡ください。
会社情報
This service is operated by NIDANIX HEALTHTECH (OPC) PRIVATE LIMITED (CIN U62099BR2026OPC087013), a company incorporated in India under the Companies Act, 2013. Registered office: Momin Manjil, Faridabad, Purani Arwal, Nr UCO Bank, Arwal, Arwal, Arwal - 804401, Bihar, India. Contact: support@nidanix.com · +91 6201941442.