Politica de rambursare și anulare
Free by default
Using the Nidanix AI symptom checker and triage guidance is free. There is no charge for it, so there is nothing to cancel or refund for the AI service.
Pentru ce plătești
Două lucruri pot fi cu plată. O consultație cu un medic înregistrat și verificat costă ₹499, sumă afișată întotdeauna înainte de conectare și încasată în siguranță prin procesatorul nostru de plăți (Razorpay). Celălalt este un abonament opțional, dacă alegi unul în aplicația mobilă. Folosirea verificatorului de simptome cu IA este gratuită.
When you get a full refund
You are fully refunded if a consultation you paid for cannot be delivered — for example, no verified doctor connects, a technical failure prevents the consultation, or the doctor cancels. You are also fully refunded if you cancel before the doctor connects and the consultation has not begun.
When a consultation is non-refundable
Once a consultation has begun or been completed, the fee is non-refundable, because a registered medical practitioner has already given their time and advice. If you experienced a genuine service failure during a completed consultation, contact us and we will review it case by case.
How to request a refund & timelines
If you cancel a booking in the app before the doctor connects, the fee is refunded to your original payment method through the payment gateway within 5–7 business days; your bank or card issuer may take longer to reflect it. When you cancel, you can choose Nidanix credit instead, which is added to your balance straight away and can be spent on any consultation. For anything else, email support@nidanix.com (or in-app Help) within 7 days of the charge, with your registered mobile number and the order/consultation reference. Approved refunds are returned to your original payment method within 5–7 business days.
Subscriptions & app-store purchases
Anularea unui abonament oprește reînnoirile viitoare; perioada de facturare curentă nu se rambursează, cu excepția cazurilor prevăzute de lege. Abonamentele cumpărate din Apple App Store sau Google Play sunt guvernate de politicile de rambursare ale Apple sau Google — cere acele rambursări din magazinul respectiv. Scrie la support@nidanix.com dacă ai nevoie de ajutor la anulare.
Date despre companie
This service is operated by NIDANIX HEALTHTECH (OPC) PRIVATE LIMITED (CIN U62099BR2026OPC087013), a company incorporated in India under the Companies Act, 2013. Registered office: Momin Manjil, Faridabad, Purani Arwal, Nr UCO Bank, Arwal, Arwal, Arwal - 804401, Bihar, India. Contact: support@nidanix.com · +91 6201941442.