退款与取消政策
Free by default
Using the Nidanix AI symptom checker and triage guidance is free. There is no charge for it, so there is nothing to cancel or refund for the AI service.
您需要付费的项目
有两项可能产生费用。与经过验证的注册医生进行问诊的费用为 ₹499，连线前始终会显示该金额，并通过我们的支付网关（Razorpay）安全收取。另一项是可选的订阅套餐，如果您在移动应用中选择了它。使用 AI 症状自查本身是免费的。
When you get a full refund
You are fully refunded if a consultation you paid for cannot be delivered — for example, no verified doctor connects, a technical failure prevents the consultation, or the doctor cancels. You are also fully refunded if you cancel before the doctor connects and the consultation has not begun.
When a consultation is non-refundable
Once a consultation has begun or been completed, the fee is non-refundable, because a registered medical practitioner has already given their time and advice. If you experienced a genuine service failure during a completed consultation, contact us and we will review it case by case.
How to request a refund & timelines
If you cancel a booking in the app before the doctor connects, the fee is refunded to your original payment method through the payment gateway within 5–7 business days; your bank or card issuer may take longer to reflect it. When you cancel, you can choose Nidanix credit instead, which is added to your balance straight away and can be spent on any consultation. For anything else, email support@nidanix.com (or in-app Help) within 7 days of the charge, with your registered mobile number and the order/consultation reference. Approved refunds are returned to your original payment method within 5–7 business days.
Subscriptions & app-store purchases
取消订阅将停止后续续订；当前计费周期不予退款，法律另有要求的除外。通过 Apple App Store 或 Google Play 购买的订阅适用 Apple 或 Google 的退款政策——请向相应商店申请退款。如需取消方面的帮助，请写信至 support@nidanix.com。
公司信息
This service is operated by NIDANIX HEALTHTECH (OPC) PRIVATE LIMITED (CIN U62099BR2026OPC087013), a company incorporated in India under the Companies Act, 2013. Registered office: Momin Manjil, Faridabad, Purani Arwal, Nr UCO Bank, Arwal, Arwal, Arwal - 804401, Bihar, India. Contact: support@nidanix.com · +91 6201941442.