Política de Reembolso e Cancelamento
Free by default
Using the Nidanix AI symptom checker and triage guidance is free. There is no charge for it, so there is nothing to cancel or refund for the AI service.
Aquilo que paga
Duas coisas podem ter custo. Uma consulta com um médico registado e verificado custa ₹499, sempre mostrado antes de ligar e cobrado em segurança através do nosso gateway de pagamentos (Razorpay). A outra é um plano de subscrição opcional, se escolher um na aplicação móvel. Utilizar o verificador de sintomas com IA é gratuito.
When you get a full refund
You are fully refunded if a consultation you paid for cannot be delivered — for example, no verified doctor connects, a technical failure prevents the consultation, or the doctor cancels. You are also fully refunded if you cancel before the doctor connects and the consultation has not begun.
When a consultation is non-refundable
Once a consultation has begun or been completed, the fee is non-refundable, because a registered medical practitioner has already given their time and advice. If you experienced a genuine service failure during a completed consultation, contact us and we will review it case by case.
How to request a refund & timelines
If you cancel a booking in the app before the doctor connects, the fee is refunded to your original payment method through the payment gateway within 5–7 business days; your bank or card issuer may take longer to reflect it. When you cancel, you can choose Nidanix credit instead, which is added to your balance straight away and can be spent on any consultation. For anything else, email support@nidanix.com (or in-app Help) within 7 days of the charge, with your registered mobile number and the order/consultation reference. Approved refunds are returned to your original payment method within 5–7 business days.
Subscriptions & app-store purchases
Cancelar uma subscrição interrompe as renovações futuras; o período de faturação em curso não é reembolsável, salvo quando a lei o exigir. As subscrições compradas na App Store da Apple ou no Google Play regem-se pelas políticas de reembolso da Apple ou da Google — peça esses reembolsos na respetiva loja. Escreva para support@nidanix.com se precisar de ajuda para cancelar.
Dados da empresa
This service is operated by NIDANIX HEALTHTECH (OPC) PRIVATE LIMITED (CIN U62099BR2026OPC087013), a company incorporated in India under the Companies Act, 2013. Registered office: Momin Manjil, Faridabad, Purani Arwal, Nr UCO Bank, Arwal, Arwal, Arwal - 804401, Bihar, India. Contact: support@nidanix.com · +91 6201941442.