Policy för återbetalning och avbokning
Free by default
Using the Nidanix AI symptom checker and triage guidance is free. There is no charge for it, so there is nothing to cancel or refund for the AI service.
Vad du betalar för
Två saker kan kosta pengar. En konsultation med en verifierad, registrerad läkare kostar ₹499, som alltid visas innan du kopplas upp och dras säkert via vår betaltjänst (Razorpay). Det andra är ett valfritt abonnemang, om du väljer ett i mobilappen. Att använda AI-symtomkollen är gratis.
When you get a full refund
You are fully refunded if a consultation you paid for cannot be delivered — for example, no verified doctor connects, a technical failure prevents the consultation, or the doctor cancels. You are also fully refunded if you cancel before the doctor connects and the consultation has not begun.
When a consultation is non-refundable
Once a consultation has begun or been completed, the fee is non-refundable, because a registered medical practitioner has already given their time and advice. If you experienced a genuine service failure during a completed consultation, contact us and we will review it case by case.
How to request a refund & timelines
If you cancel a booking in the app before the doctor connects, the fee is refunded to your original payment method through the payment gateway within 5–7 business days; your bank or card issuer may take longer to reflect it. When you cancel, you can choose Nidanix credit instead, which is added to your balance straight away and can be spent on any consultation. For anything else, email support@nidanix.com (or in-app Help) within 7 days of the charge, with your registered mobile number and the order/consultation reference. Approved refunds are returned to your original payment method within 5–7 business days.
Subscriptions & app-store purchases
Att säga upp ett abonnemang stoppar framtida förnyelser; den pågående faktureringsperioden återbetalas inte, utom där lagen kräver det. Abonnemang som köpts via Apple App Store eller Google Play omfattas av Apples eller Googles återbetalningsregler — begär de återbetalningarna i respektive butik. Skriv till support@nidanix.com om du behöver hjälp med att säga upp.
Företagsuppgifter
This service is operated by NIDANIX HEALTHTECH (OPC) PRIVATE LIMITED (CIN U62099BR2026OPC087013), a company incorporated in India under the Companies Act, 2013. Registered office: Momin Manjil, Faridabad, Purani Arwal, Nr UCO Bank, Arwal, Arwal, Arwal - 804401, Bihar, India. Contact: support@nidanix.com · +91 6201941442.